Privacy Policy
Thank you for visiting our official website. We respect and are committed to the confidentiality of your private information. Through this privacy policy, we will provide an overview that makes it transparent the principles of collecting, how to use, storing and processing your personal information, as well as instruct you to make the right choices and decisions about the provision of , using and protecting your personal information. Therefore, please take the time to read the information below to better understand our guidelines and commitments to respect and protect your personal information.
1. SCOPE AND SUBJECT OF APPLICATION
1.1 This Personal Information Privacy Policy (“Policy”) applies to Lotus Group. This policy is displayed directly on the Lotus Group website.
1.2 This policy applies to any person (hereinafter referred to as “User”) accessing a website that is related to the collection, storage and use of such person’s personal information.
2. PRINCIPLES OF INFORMATION SECURITY
2.1 Collect information only for the purposes outlined in section 3 of this Policy;
2.2 Notify users of the purpose of using the information to be collected and use the information only for this purpose, except for exceptions under this Policy, any other use of the information must be notified and approved by the User.
2.4 Depending on the situation, actual security needs, Lotus Group may adjust this Policy without notice or consent of the User.
2.5 Any time the User accesses the website provided by Lotus Group, the User agrees to the terms set out by Lotus Group in this Policy (including additions, amendments from time to time).
2.6 Lotus Group will always make the option of deciding whether or not to provide Information to Users. In case the User chooses not to provide or provide incomplete Information, there may be certain information or rights of the User that will be restricted.
2.7 Lotus Group’s obligations and responsibilities relating to the security of customers’ personal information only entire and enough when the User has fully complied with the principles and regulations of this Policy.
3. PURPOSE OF INFORMATION COLLECTION
Lotus Group is committed to ensuring transparency when collecting and using personally identifiable information (PII) provided by, or collected from customers when using the websites.
3.1 We collect User Information mainly for the purpose of supporting, maintaining contact with Users such as:
1.a) Maintain communication with Users, answer questions of Users related to information of Lotus Group.
1.b) Information to you in relation to our products and services, our recruitment information as well as our strategic partners.
3.2 We collect Information for the purposes of controlling and improving the quality of Services such as:
1.a) Control who accesses and uses Lotus Group Services
2.b) Analysis and optimization of Lotus Group Services
3.c) Improving the content quality of Lotus Group
3.3 In addition to the purposes mentioned in subsections 3.1 and 3.2, Lotus Group may also collect Information for other purposes not contrary to the law such as: Register for membership cards, applying for a job, respond to users’ inquiries, at the request of competent authorities…
4. SCOPE OF INFORMATION COLLECTION
4.1 The types of personally identifiable information we collect may include, but are not limited to, name, home address, workplace and e-mail address, phone number, fax number, credit card information, date birth, gender, and lifestyle information, leisure activities, children’s name – age, and other information required to meet special requirements.
4.2 We may also collect your non-personally identifiable information, such as your use of the website, your favorite source of information, your eating habits, and data related to your use of the service and feedback for survey and promotional offers.
4.3 Depending on the time, Lotus Group may request the User to provide some additional Information to ensure that the User’s own website access, or ensure that the contact and transaction between Lotus Group and users is smooth and convenient.
5. METHODS OF COLLECTING INFORMATION
In order to ensure that the Information collected is complete and accurate, Lotus Group may choose to use the User’s information collection methods individually or collectively as follows:
5.1 Lotus Group suggests Users provide Information in the following cases:
1.a) Some contents of Lotus Group allow / suggest Users to provide personal profile or create an account. And in order to make the best use of these contents, Lotus Group may request the User to provide the Information mentioned in Section 4 above to meet the User’s need of using the website.
2.b) In case the User requests Lotus Group to answer questions related to information of Lotus Group or User requests Lotus Group to provide information, Lotus Group may request User to provide Information to quickly and accurately process User’s requests.
3.c) In cases where the collection of other Information is required depending on the nature that the User chooses and requires, it is necessary to provide information corresponding to that type of Service.
5.2 Lotus Group collect information ourselves
1.a) Collecting Information from third party sources
Lotus Group may receive publicly and legally published User Information on the sources of information of any third party or receive User Information from third parties when Lotus Group engages in transactions with such information transfer.
1.b) Collected during the implementation of the Service
During the performance of the Service, Lotus Group may also collect User Information in other ways consistent with the User’s consent to such collection.
1.c) Collected during the User’s use of the Service
Some Lotus Group Services allow Users to communicate with third parties, such communications will be transmitted and Information arising during such communications can be stored on the system of Lotus Group.
5.3 Information Consolidation
Lotus Group may consolidate the User Information that Lotus Group obtained from collection by various means referred to in this Section as a means of completing the Information for the purposes mentioned in this Policy without the User’s prior consent. However, User always has the choice to modify or request to cancel own Information.
6. SCOPE OF USE & INFORMATION APPROACHING SUBJECT
6.1 Information used for the provision and performance of the Service to Users
1.a) The personal information collected will only be used within Lotus Group to provide and perform the Services to Users. When necessary, we can use this information to contact the User directly in the form of: open letters, orders, thank you letters, information about promotions and new services …
2.b) Only those employees in charge of and / or directly involved in the exploitation of information to serve as a basis to provide or perform the Service for Users are allowed access to the User’s personal information.
6.2 Information need to share or must be provided to a third party:
Lotus Group can share or have to provide user personal information for a third party, including:
-Online Payment Gateway for payment transactions in secure credit card.
-Email Service Provider to sending mails for clients relating pre-order service. Providers can send email relating advertising information if client agreed to receive them and will track some performance rate as open rate and click rate.
-Advertising partner can use email address, cookie information and tracking technology, for example, pixel and google tag to collect information about cilent activity on our website and orther websites in order to provide to client some relating advertisement based on website accessing activity and interest of clients.
-Providing to a third party or competent authority when competent authority request, or orther cases as provided for by law, or Lotus Group has grounds for believing that we are we are legally authorized or requested or necessarily need to do so for protecting the rights, asset and security of User, Lotus Group and staff from the fraudulent, abusive, legal and illegal use as opposed to our service.
-To develop business operations or in majeure circumstances, Lotus Group can have to carry out restructuring, transfering, dissolving or bankrupting the corporation, in this circumstances, units inherit and receive transfer Lotus
Group can receive user information in order to replace Lotus Group continuing to provide and perform Service for Users.
-Orther parties when have the agreement or the guildness of the User.
7. TIME TO RETAIN INFORMATION
Your personal data will be kept only for as long as necessary for the purpose for which the Information was collected either as required by the Contract or as required by applicable laws or until a request for cancellation from the User or data no longer relating to the purpose for which it was collected, initial processing. Please note that we are not able to delete the entire historical data in some cases. For example, we are required to keep certain records for financial reporting and some reasons need comply.
